Research and Innovation
Guerlain
Benchmark on the evolution of retail: re-enchanting and customer experience
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Background and needs
In order to develop the customer journey and experience in stores, Guerlain's digital/retail innovation team is looking for new innovations on 6 thematic areas: AR/VR, Sensory, Gifting, Image Display, Image Display, In-Store Gaming.
Actions and deliverables
Production of a Trendbook on in-store digital innovations:
- Interviews with 12 retail experts
- Startup/Business Sourcing
- Selection of startups
- Creation of a design based on Guerlain's branding in order to allow teams to continuously feed market trends and new technologies
Results
- 62 startups and businesses sourced
- 24 qualified and documented solutions, integrated into the Trendbook
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